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Cindy Jeffrey,  MMgt, FCIPCindy Jeffrey,  MMgt, FCIP

Cindy has 30 years of business experience where she has held numerous senior level executive leadership roles with global responsibilities. As the past Vice–President and Executive Site GM of the CDN Smartshore Global Operation she led the strategic vision and execution for one of North Americas largest Human Capital Management companies. Cindy has built, from the ground up, Global locations in India, The Philippines and the first Canadian Smartshore location in Dartmouth, NS.

As an enterprising and accomplished leader her passion is to work in lock step with organizations to help them successfully;

  • deliver transformational change (digital, cultural and operational)
  • connect strategy and people to deliver elevated business outcomes
  • deliver game changing value-added customer experiences
  • implementing methodologies to create customer effortless experiences by understanding data analytics and customers insights
  • leadership growth and development including digital leadership
  • modernization and digitization through organizational effectiveness,

Cindy is a graduate of the Schulich School of Business at York University where she studied Executive Management. In addition, Cindy is globally certified as an expert in Net Promoter System (NPS) and she holds a Fellowship Chartered Insurance Designation with a Major in Management from the Insurance Institute of Canada.

Cindy has been an active member of iWIN (International Women’s Inclusion Network) and in 2016 was awarded the International Women of Distinction Award. The award honors women that engage their network to be part of the solution, equip others with tools to make them successful, and empower their teams and community.

Cindy is a recent 2 term Board Member of feed Nova Scotia and lives in Fall River with her family.